Reliable Ride Hailing Platform in South Africa

SA EVOLVE – TERMS & CONDITIONS

Effective Date: 27 October 2025

Version: 1.1
These Terms & Conditions (“Terms”) govern the use of the SA Evolve mobile app, platform, services, and related operations. By registering or using SA Evolve, all drivers, vehicle owners, passengers, and partners agree to these Terms

1. Definition
“SA Evolve” refers to the SA Evolve e-hailing platform and its owners.
“User” refers to passengers, drivers, and vehicle owners.
“Driver” refers to individuals approved to operate on SA Evolve.
“Passenger” refers to users requesting transportation.
“Vehicle Owner” refers to persons owning or supplying vehicles for SA Evolve use.
“Platform” refers to the SA Evolve app and system

2. Acceptance of Terms
By creating an account, downloading the app, or using the service, users agree to
These Terms & Conditions
SA Evolve Privacy & Data Protection Policy
National Land Transport Amendment Act regulations
POPIA requirements
Users must read and agree to all policies before using the services

3. Eligibility
To use SA Evolve
Drivers Must:
Be over 21 years old
Hold a valid Driver’s Licens, PrDP and operators license permit
Provide all required compliance documents
Maintain a safe and roadworthy vehicles
Pass security and background checks

Passengers Must:
Be 18 or older (or accompanied by a guardian if he/she is a minor)
Provide accurate personal details

Comply with platform conduct rules

4. Registration Requirements
All drivers and vehicle owners must submit required documents before activation as listed in the Privacy & Compliance Policy.
Accounts will be rejected, suspended, or terminated for failure to provide information or providing false documents

5. Service Nature
SA Evolve:
Provides a technology platform to connect drivers and passengers
Does not employ drivers
Is not a transport operator; drivers act as independent contractors

Drivers are responsible for:
Vehicle operation and road safety
Legal compliance and valid permit
Personal conduct and passenger safety
Passengers acknowledge SA Evolve is a booking platform and not the direct transportation provide

6. Fees and Payments
SA Evolve charges commission per completed trip
Drivers receive payout of fare minus applicable fees
Fare estimates may vary based on real-time factors
Cancellation fees may apply
SA Evolve reserves the right to adjust fare rates and commission at any time with notice.

7. Prohibited Conduct
Users must not:
Use false identities or fraudulent documents
Engage in harassment, abuse, or discrimination
Use SA Evolve for illegal purposes
Carry weapons or prohibited items
Damage SA Evolve property or reputations
Violations may result in immediate suspension or legal action

8. Safety and Compliance
Drivers must:
Operate safely and legally
Follow all traffic laws
Maintain a clean and roadworthy vehicle
Assist passengers respectfully and professional

Passengers must:
Wear seatbelts
Treat drivers and vehicles respectfully
Avoid dangerous or unlawful behaviour
No alcohol, drugs, violence, or misconduct allowed.

9. Account Suspension & Termination
SA Evolve may suspend or terminate accounts for:
Policy violations
Fraud or misrepresentation
Misconduct or unsafe behaviour
Non-compliance with licensing requirements
Expired documentation
Users may request account closure anytime, subject to regulatory retention.

10. Liability & Disclaimer
SA Evolve is not responsible for
Accidents or vehicle damage
Loss or theft of personal property
Personal injuries during trips
Misconduct by any platform user
Users assume all risks related to transportation and platform use.

SA Evolve provides services “as-is.

11. Insurance
Drivers must carry valid motor vehicle insurance.
Passengers are encouraged to have personal insurance.

12. Data Protection
SA Evolve protects user data as per POPIA.
Full details are in the SA Evolve Privacy, Data Protection & Compliance Policy

13. Dispute Resolution
Disputes must be reported through:
079 953 0767
info.saevolve@gmail.com

SA Evolve will investigate and respond within a reasonable period

14. Amendments
SA Evolve may update these Terms periodically.
Continued use of the platform confirms acceptance of new Terms and Condition

15. Governing Laws
These Terms are governed by the Laws of the Republic of South Africa, including but not limited to:
National Land Transport Amendment Act
Protection of Personal Information Act (POPIA)
Road Traffic Act

16. Contact Details
SA Evolve Support
Email: info.saevolve@gmail.com
Phone: 079 953 0767

Address: To be confirmed

SA Evolve Management Team
Date: 27 October 2025